Manager, Operations Innovation, Burger King, US&C
Restaurant Brands International
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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary:
Burger King is in the midst of an ambitious “Reclaim the Flame” plan to accelerate sales growth and drive Franchisee profitability. This plan includes significant investment in our Franchisees involving restaurant technology, kitchen equipment, building enhancements and high-quality remodels. The Manager of Operations Innovation will primarily focus on ways to optimize our kitchens, operational processes, and labor models, making it easier to deliver food to our guests that is high quality, great tasting, and accurate. An ideal candidate will be a strong problem solver that is comfortable working in restaurants and with data –with the goal to identify actionable qualitative insights that can be supported by data to build business cases for innovation. This work is deeply collaborative and is done in close partnership with our Data, Analytics, Digital, Tech, Operations, and Field teams. This role will report to the Sr. Manager, Operations Innovation within the Operations Strategy team.
Roles & Responsibilities:
Innovation & Problem Solving
Foster a culture of creative problem-solving, iterative testing, and data analysis to uncover new ways to enhance restaurant operations and the guest experience.
Collaborate with cross-functional stakeholders to identify, evaluate, and document opportunities that drive productivity, efficiency, and guest satisfaction.
Data-Driven Decision Making
Leverage data to inform experimentation, build business cases, and support strategic operational improvements.
Gather feedback on operational challenges facing guests and restaurant teams to shape future roadmaps, product enhancements, and process improvements.
Restaurant Support & Communication
Act as a point of contact for franchisees and field teams, providing troubleshooting support and training resources for existing operations & innovation projects.
Develop training materials and resources to support the smooth deployment of new processes, equipment, technology, and standards.
Project Management & Stakeholder Engagement
Drive project initiatives from concept through implementation, ensuring alignment with all key stakeholders.
Communicate effectively across teams, articulating concepts and recommendations in a structured and audience-appropriate manner.
Manage multiple projects simultaneously, adapting to a dynamic work environment with flexibility and precision.
Skills & Qualifications:
3-5+ years of experience in QSR, operations, or analytics
Project management, communication, and stakeholder management experience with a track record of achieving engagement from cross-functional stakeholders
Team member empathy and willingness to “roll up your sleeves” in a restaurant environment is a must
Experience supporting the evaluation, development and implementation of operational improvements and operational metrics to enable standardization, compliance, and scalability
Ability to think creatively to solve problems in our restaurants, always considering the end user experience of both our team members and our guests
Understanding of data with skillset to combine analytical and qualitative information into an actionable path forward
Comfortable completing multiple projects simultaneously in a work environment that demands flexibility, adaptability and ambiguity
Effective communicator, both written, verbal and through presentations; articulates concepts in a clear, structured and succinct manner, adjusted for the audience
Strong ownership mentality across all projects, even when situations may require extending beyond stated scope
Results-driven with bias for action and commitment to excellence; acts with a sense of urgency
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.