Manager, Retail Strategy & Operations, Tim Hortons
Restaurant Brands International
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Our Opportunity:
Restaurant Brands International is looking for a Manager, Retail Strategy & Operations, Tim Hortons to drive overall retail sales, profitability, and execution in our brick & mortar (B&M) restaurant channel.
Roles and Responsibilities:
Drive successful execution of Retail initiatives in Tim Hortons Canada restaurants by working closely with Supply Chain, Operations, Field teams, and Marketing to launch National general merchandise products
Lead supply/demand forecasting for the Retail Brick & Mortar channel
Manage the implementation of Nation-wide Retail projects and initiatives, proactively resolving challenges and managing associated risks impacting the achievement of business or strategic objectives
Manage planning & execution of all Retail test markets from initial design to launch, collaborating with cross-functional teams on test briefs, site selection assessments, ops procedures, owner comms/surveys, and inventory optimization
Partner with Ops & Merchandising teams to create Retail-specific restaurant execution standards & requirements to elevate visual merchandising, optimize inventory planning, drive labour efficiencies, and ultimately increase Retail profitability for owners
Conduct various performance analytics including (but not limited to) SKU level sales, inventory sell through/shrink, restaurant ops KPIs, profitability analysis, competitive benchmarking, and broader retail industry market performance
Manage relationships with key Retail service vendors & partners
Assist in development of a store grading strategy based on restaurant format and site characteristics to tailor the retail assortment and fixture type by location
Assist with development and implementation of a Retail discounting & clearance strategy
Assist in developing all National Retail owner communication memos and surveys
Other duties as assigned
Required Skills:
Post-secondary degree with 2-3 years of relevant experience
Analytical, data-driven mindset and proficient with conducting quantitative analysis and synthesizing insights to help with decision-making
Experience in forecasting and/or demand planning
Proven ability to proactively manage complex projects involving cross-functional stakeholders with a high level of autonomy
Strong teamwork, communication, and interpersonal skills
Advanced skills in Microsoft Excel and PowerPoint; experience with ERPs and other Retail-led systems is a plus
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.