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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

RESPONSIBILITIES:

• Process all coordination and management of Workers’ Compensation, General Liability and Property damage claims to obtain favorable outcomes.
• Work directly with employees, carriers, guests and insurance companies in processing Workers’ Compensation and General Liability claims.
• Manage return to work program. Ensure all facets of this program are done.
• Daily contact with claims adjusters at insurance carriers and third-party administrators (TPA)
• Understand the differences in work comp laws in separate states that Carrols operates in.
• Must be able to decipher medical information, treatment and action plans to determine appropriateness.
• Prepare necessary documentation required to process Workers’ Compensation claims required by State’s Workers’ Compensation Boards, including out of work slips, wage statements, updating home address and phone numbers and medical reports.
• Prepare and attend Liberty Mutual claims reviews. Occasional travel required.
• Process self-insured property damage claims to collect monies from insurance company or liable party.
• Must be able to monitor reserves set by claims representatives, know if appropriate and negotiate a reasonable dollar amount.
• Assist Health & Safety to identify safety hazards and communicate such to responsible parties to prevent future incidents.
• Responsible for the status and maintenance of the Workers’ Compensation, General Liability and Property Damage claims.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

• Two-year degree or equivalent work experience required.
• 2 plus years Insurance Claims experience required.

LANGUAGE SKILLS:

• Must have good written and oral communication skills.
• Must have good customer service skills.
• Must be able to perceive and react to the needs of others.
• Must be organized, flexible and able to deal with various personalities.
• Must be able to maintain a degree of confidentiality.
• Must be detail oriented when gathering information pertinent to all incoming incidents.
• Must be a creative thinker and independent decision maker according to each situation that arises.
• Must be able to give direction to callers involved with a Claim.

COMPUTER SKILLS:

• Microsoft Word, Excel, and other related software
• Web-based database (SharePoint, Vantage Port, viaONE, RiskTrac
• PeopleSoft and/or Workday

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Occasional travel is required.

Pay & Location:
The salary range is $27.50 - $28.00 per hour, depending on the candidate’s work experience. This role is based in Syracuse, NY.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.