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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Product Manager II is responsible for Define and maintain a comprehensive product roadmap, prioritizing features and enhancements based on business objectives, guest insights, and franchisee feedback. This will encompass overseeing products such as the mobile app, kiosk, and emerging technologies. The Product Manager II works closely with cross-functional teams and external partners to ensure successful product outcomes aligned with business objectives.

Role & Responsibilities:

• Own the development and enhancement of internal platforms (e.g., CRM, workflow automation, reporting tools for app, kiosk, guest support, etc.) to support our products at scale.
• Oversee the end-to-end product lifecycle, from ideation and development to testing, launch, and post validation of success.
• Develop strategies to improve the digital and operational experience for guests and team members, grounded in data, user research, and journey mapping.
• Continue to refine the best practices of kiosk placement to increase usage
• Collaborate with leadership to craft strategies for emerging areas, such as AI-driven tools, in-store technologies, and post-ordering experiences
• Partner with engineering, design, QA, analytics, marketing, and operations teams to define product requirements and deliver high-quality solutions to guest problems.
• Work with kiosk deployment and restaurant design team to implement ideal kiosk model and placement, optimizing usage and average check
• Build relationships with restaurant managers, work restaurant shifts and roleplay to understand the efficiency of our products.
• Visit our own restaurants and our QSR competitors to understand how we can use our products to solve real guest problems.
• Act as a liaison with franchisees and committees to gather feedback and ensure alignment on product initiatives. Leading the kiosk franchisee committee focus group is one example
• Conduct A/B testing, data analysis, and user feedback sessions to refine product features and improve the guest experience.
• Communicate updates to senior leadership, stakeholders, and franchise advisory boards, providing clear business cases and progress reports.
• Identify, design, and implement product-led solutions to streamline internal operations, reduce inefficiencies, and increase productivity across teams.
• Analyze product metrics (e.g., Guest satisfaction, conversion rates, operational efficiency, app ratings) to measure success and identify areas for improvement.
• Continuously evaluate market trends and competitive landscapes to identify opportunities for innovation.

Qualification & Skills:

• 5+ years of product management experience in consumer-facing digital products or operational tools, preferably in the restaurant, hospitality, or technology industries.
• Strong technical proficiency in AI integration, and analytics tools
• Extensive experience with A/B testing and designing experiments
• Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders.
• Proven ability to operate effectively in both tactical and strategic capacities.
• Knowledge of restaurant operations and franchise systems is preferred.
• Educational background in computer science, engineering, mathematics, or statistics; advanced degrees are a plus.
• Organizational skills and the ability to push multiple projects along at once
• Results-driven with a bias for action and commitment to excellence
• “Self-starter” attitude with the ability to take initiative without the need to be asked
• Inquisitive mindset: asking clarifying questions, or questions that push others to think outside of the box
• Strong problem-solving skills with good attention to detail
• Collaborative mindset with experience managing diverse opinions and viewpoints

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.