Position Overview:

Building on our rich history and strength in legacy markets US markets and across Canada, Tim Hortons USA is building momentum in our expansion across the Southern USA. The Manager of Franchise Performance, New Markets will manage franchisee operations and new restaurant openings in this region. The position will work shoulder to shoulder with new Owners and their operations teams to ensure restaurant profitability, guest satisfaction, adherence to operational standards, and successful new restaurant and market launches. The MFP, New Markets reports to the Director, New Markets, Tim Hortons USA and collaborates with the Marketing, Communications, Development, Operations and Supply Chain functions. This role will manage a growing number of Owners over a large geographic area.

Job Summary:

The Manager, Franchise Performance (MFP), supports Tim Hortons' rapid growth in the US by partnering with franchisees to develop strategies that ensure operational excellence, drive profitability, enhance guest experiences, and support new restaurant growth. This role is foundational to supporting the execution and optimization of franchise business performance that will build the Tim Hortons brand, win with guests and drive long-term growth and franchise business value. The MFP provides Owners with tools and strategies to improve sales, profitability, and standards, ensuring franchisees meet Tim Hortons' brand objectives.

Key Metrics:

Key metrics for an MFP are sales & profitability, the guest experience, net restaurant growth, restaurant traffic, speed of service, digital sales growth, brand standards and food safety.

Key Responsibilities:

• Analyze franchisee P&L to identify opportunities and implement strategies for improved profitability and restaurant growth.
• Support new Owners during onboarding new restaurant openings.
• Build trust with Owners and their teams.
• Conduct business performance reviews and provide feedback to Owners to drive improvement.
• Monitor KPIs and financials to track the success of Owners and their individual restaurants.
• Develop action plans using problem-solving methodology to address any operational or financial challenges.
• Ensure franchisees maintain brand standards and quality.
• Collaborate with cross-functional teams to drive operational excellence and brand-building efforts.
• Advise franchisees on daily business issues and provide immediate problem resolution.
• Present to Tim Hortons US Leadership Team bi-weekly on business performance and project updates.

Qualifications & Skills:

• Bachelor's degree in business or related field and/or equivalent experience required.
• 3 to 5 years previous experience in QSR, Retail, Food & Beverage, franchise management, or a similar industry.
• Excellent communication and interpersonal skills.
• Ability to think strategically and develop actionable plans to drive performance.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Strong understanding of financial analysis and performance metrics.
• Previous training experience an asset.

Ability to travel 50-70% weekly, as required, within the designated region

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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