Manager, Restaurant Systems Standards, Tim Hortons, US
Restaurant Brands International
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Our Opportunity:
The Manager of Restaurant Operations provides significant value to both our franchise partners and within the Tim Horton’s business by being the in-house expert on restaurant operations, including standards, best practices, and equipment. These efforts are directed toward the dual goals of increasing guest satisfaction and improving franchisee profitability.
This role is highly dynamic and provides an outstanding platform for understanding and influencing all Operations aspects of the business.
Specifically, the Manager of Restaurant Operations will be responsible for leading initiatives to help ensure franchise partners are supported in the following key areas:
- Operations Execution: Execute brand standard operating procedures, with functional knowledge of Brand Standards.
- Best Practices: Charged with identifying opportunities and areas for improvement to best support the goals of improved guest satisfaction, speed of service and franchisee profitability
The successful candidate will need to be influential in relationships with external stakeholders (Franchisees and vendors) and internal partners (Operations R&D, IT, Field teams & Marketing etc.). Due to this, successful candidates will be able to demonstrate intimate knowledge of restaurant operations.
Responsibilities
- Constantly analyzes current product, procedure, and equipment performance for improvement opportunities.
- Develops Field Operations Tests for theories and conclusions arising from the data feedback on current products, procedures, and equipment
- Work closely with the Supply Chain, Procurement, Product Innovation, and Ops R&D to develop and maintain consistent high standards for system wide execution.
- Apply existing and new solutions in creative ways to address complex issues and problems
- Leads Field Team initiatives and provides continued support on operations related projects
Qualifications
- Strong understanding of the QSR industry and restaurant operations
- Business acumen & dexterity with qualitative business concepts
- 5+ years’ experience in the large-scale restaurant setting, either Corporate and/or Field
- Strong communication and interpersonal skills, with ability to build meaningful business relationships
- Highly organized, motivated and a team player
- Strong leadership skills and ability to influence others
- Ability to thrive in an autonomous, fast-paced and deadline-driven environment
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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