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Operations Partner, BK, US Southeast

Restaurant Brands International

Restaurant Brands International

Miami, FL, USA
Posted on Monday, March 18, 2024

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Position Title: Operations Partner, Burger King®

Function: Field Operations

Supervisor Title: Franchise Business Partner, Burger King

Location: South Alabama

Job Overview:

The Operations Partner is responsible for the operational performance of franchise organizations within their markets and the primary account manager for Franchisees with approximately 15 or fewer locations. The Operations Partner works closely with Burger King® franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Operations Partner is also responsible for ensuring that franchisees operate within Burger King® standards and policies.


  • Conduct holistic franchisee business reviews for key accounts to address all areas of the business: restaurant succession planning, development obligations (midterms, remodels, closures, etc.), operations, sales, profitability, financial health and technology
  • Consult and support franchisees regarding restaurant operations and develop short/mid/long-term plans that lead to productive, efficient & profitable business model
  • Create data-driven, long-term goals and operational & service needs strategies to achieve desired results, in collaboration with franchisee teams and above restaurant leaders
  • Onboard new franchisees and support expansion site preparation

Essential Duties:

  • Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
  • Seed and targeted restaurant training
  • Execution of system-wide operational initiatives: BK Basics, equipment certifications, BKU certifications, LTO training, Hours of Operations, etc.
  • Routine analysis and reporting of operational performance KPI
  • Deploying solutions to drive ops metrics: Average Complaint Ratio (ACR), Speed of Service (SOS), Retention, Training, & Restaurant Evaluation Visits (REV)
  • Protect brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
  • Ensure operators complete and execute Corrective Action Plans for all failed REVs
  • Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
  • Business review and action plan execution support for FBP/GM/RVP key accounts

Preferred Skills:

  • Bachelor's degree in business or related field required
  • 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry
  • Strength in building and developing relationships with clients, colleagues, business partners
  • Skilled in root-cause problem solving methodologies
  • Ability to present operational information both orally and written (PowerPoint)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.