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Digital Product Coordinator, Popeyes US&Canada

Restaurant Brands International

Restaurant Brands International

Miami, FL, USA
Posted on Wednesday, March 13, 2024

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Popeyes is looking for an ambitious candidate who is excited to help drive innovation and support digital growth initiatives our brand. We are seeking a passionate and versatile strategic senior analyst who will help facilitate the transformation of our POPEYES® digital experience across our third-party delivery channels and other digital touchpoints in the restaurant. The candidate will achieve success by engaging in cross-functional collaboration between brand marketing, operations, and tech teams, and will be required to display robust leadership skills that allow them to navigate complexity with ease. The candidate will leverage strong analytical skills and creative thinking to drive digital sales across our delivery channels, report on key growth metrics, and build insights on the business performance with enthusiasm for the guest experience.

The Senior Analyst, Digital Execution will partner closely with the Popeyes digital execution, digital product, and restaurant technology team to ensure projects and initiatives are executed and implemented to our enhanced standards with full owner/operator acceptance. This role sits on the Popeyes Delivery team, focused on driving both first party and third-party (i.e., DoorDash and UberEats) digital initiatives. This senior analyst is responsible for the project management and execution of digital integrations, such as POS Middleware and technology improvement projects. Additionally, this role will assist in projects across the Popeyes Digital team, such as Kiosk / new technologies expansion, improving restaurant digital onboarding processes, and improving the accuracy of restaurant pricing and hours of operation. The ideal candidate is a strategic and analytical problem solver, can dive deep and scan wide, knowledgeable in technology and digital platforms, and can manage complex projects with various stakeholders to deliver exceptional results.

*Although this will characterize the bulk of the work, we operate in a lean fast-paced environment that expects every person to take ownership of their part of the business. If you join the team you should expect to flex into business strategy, owner communications, project management, digital marketing, and much more. An ability to manage multiple projects across business functions is key. *


  • Support the PLK delivery and digital strategy to drive business growth across one of the world’s largest quick service restaurant companies.
  • Lead key cross functional initiatives across operations, technology, and digital to enhance the end-to-end delivery experience, such as improving the digital technology stack to reduce reliability challenges.
  • Perform quantitative analysis to transform digital reporting and insights into actionable improvements, such as creating performance and monitoring KPIs/ impact of the team.
  • Improve our onboarding process and help ensure all new locations are quickly and effortlessly added to all of our delivery platforms, on time, and with frequent updates to our FZs
  • Continuously improve digital execution processes, provide regular testing of all POPEYES® content, tech integrations, and campaigns, and serve as point of escalation for owner/operator feedback on digital ordering and loyalty program issues.
  • Create and document best practices and processes for identifying, escalating, and resolving common issues with thorough issue logging and performance tracking.

Competencies and Qualifications:

  • 3-5+ years of experience in product or project management, strategy consulting, or digital analytics
  • Strong expertise working Excel (I.e., formulas, financial modeling)
  • Proficiency in SQL for data management and analysis
  • Excellent analytical and problem-solving skills with a strong attention to detail.
  • Ability to work independently as well as collaboratively with cross-functional teams.
  • Strong written and verbal communication skills to convey complex data findings to stakeholders.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Results-driven with bias for action and commitment to excellence. Values taking ownership and taking educated risks to run a test and learn agenda, occasionally failing, but fast and forwards.
  • Expertise in Tableau for data visualization and reporting, preferred.
  • Preferred experience in QSR, food delivery, technology, customer experience, e-commerce, or related industry


Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.