Operations Leadership Development Program, Full Time Position (Jacksonville, FL) - September 2024 Start Date

Program Overview

Want an exciting career that’s not a traditional desk job? RBI has developed a 3-year Operations Leadership Development Program for upcoming graduates and recent graduates that will focus on building future leaders within our Operations and Field Teams. At RBI, we recognize the guest experience has a significant business impact on all our franchisees and great operations are key to us achieving our Big Dream. Being a model franchisor is built upon a strong foundation in restaurant operations and this program will provide participants with the skills they need to run a business, lead a team, and drive change to deliver an incredible experience for our guests.

Those accepted into the Operations Leadership Development Program have major influence on the company’s growth as you learn, earn and grow into larger roles within our restaurants with a bigger scope and more responsibility. With training, mentorship, support and experiential learning, we’re confident those in the program will develop into strong Operations Leaders who will drive continuous improvements and work closely with our restaurant operators to delight and serve our guests throughout the system.

This program is offered in our Jacksonville location and Jacksonville-area Firehouse Subs restaurants, although placements following the conclusion of the program can be located throughout the United States based on availability.

The Timeline

The Operations Leadership Development Program is a 3-year program designed to build future leaders in Firehouse Subs® Field and Operations Teams. It combines extensive restaurant experiences, continuous development opportunities and new roles with increasing complexity and scope all supported by the Firehouse Subs Leadership and Program Management Teams to build the next generation of well-rounded leaders with a deep understanding of restaurant operations and the guest experience. The program will include multiple experiences of varying durations to develop the skills needed to be successful in the next role.

Onboarding (approximately 2 months) - Introduction to our big dream, employee value proposition, company initiatives, brand values and history while networking with RSC-based employees and leaders.

Fundamentals Training (approximately 2 months) - acquire the skills of a Firehouse Subs team member and learn the foundational competencies of a shift manager through time within our Company Restaurants to bring with you on your development journey.

Hourly Shift Coordinator (approximately 2 months) - lead as a FHS shift manager in our Company Restaurants to ensure safety, quality of service and effective routine completion and pushing your team to deliver a great guest experience.

Assistant Manager (approximately 3 months) - Implement your newly developed skills while acting as a FHS Assistant Manager in our Company Restaurants. Conduct tasks such as ordering, inventory, scheduling etc., while receiving feedback and guidance to prepare you for the RGM role.

Restaurant General Manager (approximately 12 months) – drive results as the leader of a Firehouse Subs Restaurant that does approximately $1.3M in annual sales; lead your team of 20+ people to deliver great guest experiences and strong restaurant operations.

Associate District Manager (approximately 12-18 months) – lead a portion of one of the company’s districts and work with Restaurant General Managers of 3-5 locations with an annual revenue of approximately $5M to grow the business, enhance operations and lead at scale.

After completing the key learning outcomes and performance objectives of the program, participants will have the opportunity to join the Operations Partner team, with opportunities outside of Jacksonville, or the corporate Operations team at the Jacksonville RSC (Restaurant Support Center). You’ll have a deep understanding of what it takes to operate a successful restaurant, how to design solutions for business challenges, the ability to drive change within a region, and the skills needed to make an impact at scale. As you take on your next role, you’ll continue to grow your career working with some of the world’s largest and most iconic QSR brands. And that’s just the beginning!

What you’ll need:

• A Bachelors degree – all majors are welcome to apply, and we encourage students with a background in Restaurant or Hotel Management, Retail, Hospitality, Industrial Engineering, Supply Chain, Food Production, Food & Beverage Management, Business Administration, Organizational Behavior, Customer Relationship Management, Operations Control, or Events to consider this opportunity
• Graduation date of Spring 2024
• Previous restaurant, retail, hotel, or relevant industry experience
• Willingness to work in-restaurant – mornings, afternoons, evenings, weekends and holidays as scheduled with the flexibility to work extended and/or irregular shifts as needed to ensure the proper functioning of the restaurant
• Able to lift and carry 50lbs or more with or without reasonable accommodation
• A performance-focused, results-oriented approach – you’ll have a strong work ethic and the determination to achieve success
• An ownership mentality and high levels of self-motivation, ambition, and entrepreneurial spirit
• Passion for excellent guest experience
• Demonstrated interpersonal, communication, leadership and motivational skills
• Analytical capabilities and structured critical thinking to identify root causes and implement effective solutions
• Geographic flexibility and openness to relocation at the conclusion of the program is a plus

Deadline to Apply

RBI reviews applications on a rolling basis.

Restaurant Brands International, Inc. and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or military or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment.