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Sr. Analyst, Project Manager FHS US&C

Restaurant Brands International

Restaurant Brands International

IT, Operations
Jacksonville, FL, USA
Posted on Thursday, March 7, 2024

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Sr Analyst, Project Manager, FHS, US&C

The Sr Analyst, Project Manager role assists with the launch of projects, product, and promotion initiatives developed by the Firehouse Subs team. The role supports national calendar initiatives by developing an understanding of the operations, performance, and executional difficulties of tests prior to national launch. The role involves working and clearly communicating with internal and external stakeholders to ensure flawless execution of the FHS US&C test market and national calendar initiatives and business priorities. The role will also be a key point of contact to collect guest feedback, troubleshoot, and manage external stakeholder expectations and relationships.

Responsibilities Include:

  • Coordinate cross functionally to ensure successful national & test market program launches
  • Bring project management strategy and challenge current processes to enhance day to day operations
  • Develop and communicate detailed communication to external stakeholders that encompasses a high level of detail that crosses all aspects of the product/promotional launch
  • Deliver high-quality operational rollouts that support sales and traffic through flawless implementation and execution
  • Determine operations complexity scores of test market and national products by utilizing complexity models
  • Perform weekly routines across all business areas for current and upcoming product and promotion projects and calendar activations
  • Assist with special projects to iterate and improve product and promotion execution
  • Support coordination and lead execution, cross-functionally for market tests & national launches, with a bridge for learnings ahead of national launch
  • Track and provide resolution for launch issues, along with follow-ups on progress, recommendations, and learnings along with taking corrective actions to ensure process improvement
  • Partner closely with FHS US&C’s Marketing, Digital, Technology, Communications, Operations, Legal, Finance, Supply Chain, and vendors amongst others, to ensure processes and systems are functioning well, and new activations are properly executed.
  • Collect feedback from all internal stakeholders and external stakeholders to improve the overall product and promotion launch process and enhance ongoing initiatives.
  • Leverage various sources of data and compile analyses, as needed, to support execution efforts
  • Contribute content to presentations for strategic projects in a logical and well-thought out manner

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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