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Manager, Field Operations, Firehouse Subs, LAC

Restaurant Brands International

Restaurant Brands International

Miami, FL, USA
Posted on Thursday, March 7, 2024

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Our Opportunity:

The Manager of Field Operations, LAC provides significant value to both our franchise partners and within the Burger Ki business by being the in-house expert on restaurant operations, including standards, best practices and training. These efforts are directed toward the dual goals of increasing guest satisfaction and improving franchisee profitability.

This role is highly dynamic and provides an outstanding platform for understanding and influencing all Operations aspects of the business.

Specifically, the Manager of Field Operations will be responsible for leading initiatives to help ensure franchise partners are supported in the following key areas:

  • Brand Standards: Execute brand standard operating procedures, with functional knowledge of the Firehouse Operations Manual
  • Best Practices: Charged with identifying opportunities and areas for improvement to best support the goals of improved guest satisfaction and franchisee profitability
  • Training: Champion training within the LAC region, both classroom and digital training initiatives

The successful candidate will need to be influential in relationships with external stakeholders (Franchisees and vendors) and internal partners (Field teams & Marketing, Global Operations, etc.). Due to this, successful candidates will be able to demonstrate intimate knowledge of restaurant operations combined with navigating large matrix organizations.


  • Strong understanding of the QSR industry and restaurant operations
  • 5+ years experience in the large-scale restaurant setting, both Corporate and Field, ideally previous experience as a Quick Service Restaurant Manager and Area Coach/District Manager/Operations Manager
  • Strong communication and interpersonal skills, with ability to build meaningful business relationships
  • Highly organized, motivated and a team player
  • Strong leadership skills and ability to influence others
  • Business acumen & dexterity with qualitative business concepts
  • Ability to thrive in an autonomous, fast-paced and deadline-driven environment
  • Proficient in using Excel and PowerPoint
  • Written and verbal proficiency within both English and Spanish languages are required

Communication Skills:

  • Demonstrates excellent written and oral communication skills
  • Listens to and understands other points of views
  • Influences others to gain commitment
  • Presents information in a clear and concise manner

Problem Solving Skills:

  • Apply “Plan, Do, Check, Act” problem solving methodology
  • Determine bottom’s up root causes for gaps in regional performance
  • Apply analytical and conceptual skills to solve P&L, ROI, and sales growth gaps to goals
  • Ability to breakdown and benchmark both Burger King and competitor operations

Leadership Skills

  • Demonstrates sound business ethics and shows consistency among principles, values, and behavior
  • Builds trust with others through authenticity and follow-through on commitments
  • Able to relate to all types of people
  • Builds commitment and overcomes resistance
  • Leverages sound business judgement to understand organization’s strengths and opportunities

Technical Skills

  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Able to learn new software: Tableau; Business Objects; Zendesk; OPS related software
  • Intimate knowledge of restaurant operations, demonstrated through significant in-restaurant experience


Position will necessitate ad-hoc travel to countries throughout the LAC region.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.