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Manager, Regional Operations Trainer, Popeyes, US Northeast

Restaurant Brands International

Restaurant Brands International

Gainesville, FL, USA
Posted on Thursday, December 14, 2023

Restaurant Brands International Inc. (“RBI”) is one of the world’s largest quick service restaurant companies with more than $30 billion in system-wide sales and over 25,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, and POPEYES®. These independently operated brands have been serving their respective guests, franchisees and communities for over 45 years. We are looking for team players that show a true yearning to improve not only our business, but themselves. With meritocracy is at the forefront of our company’s culture, we live and breathe a performance-driven environment where hard work and results speak for themselves. Top performers are rewarded for what they achieve, and with success, you can accelerate your career as quickly as your talent will allow.

Our Opportunity:

Operations Trainers own the execution of classroom and virtual training for our Operations Leaders in the Popeyes brand. As a sub-function of the PLK Americas Operations Training team, Trainers will travel up to 60% - 80% of the time facilitating training content to varying levels of management from different franchisee organizations across the country. For that reason, we are open to all home-based locations. There will be a minimum of 4 weeks of in-restaurant brand training as a part of position on-boarding.

Roles and Responsibilities:

  • Facilitating course content per course design
  • Conducting pre-training calls with franchisee leadership and staff to assess training needs and adjust course facilitation as needed
  • Learner follow up restaurant visits
  • Support franchisee registration and enrollment needs (i.e. participant planning)
  • Build and Support ongoing content designing and updates
  • Enrich courses with visual aids and other facilitation techniques to engage participants
  • Ensure course participants are properly certified upon course completion
  • Report and analyze outcomes from trainings
  • Conduct post-training support routines (i.e. restaurant visits)
  • Managing and reporting travel logistics, travel budgeting, etc.

Required Skills:

  • Previous experience as a Training Facilitator, Training Coordinator or similar role
  • Knowledge of traditional and modern educational techniques
  • Hands-on experience with Learning Management Software (LMS)
  • Excellent communication and organizational skills
  • ATD Training Skills Certification or equivalent certification preferred
  • ServSafe Certification
  • Degree in Education, Human Resources Management, Organizational Psychology, Operations, or relevant field

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.