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Operations Assistant- Miami

Northeastern University

Northeastern University

Miami Beach, FL, USA
Posted on Tuesday, May 7, 2024

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The Operations Assistant position at Northeastern University is pivotal for maintaining smooth campus operations, events, and administrative functions within a safe and secure learning environment. This role emphasizes strong interpersonal skills, meticulous organization, and adept problem-solving abilities. The Operations Assistant significantly contributes to fostering a positive university experience through their dedication to effective communication, proactive collaboration, maintaining a positive and professional demeanor, and demonstrating a genuine passion for education.

Ability to communicate effectively, plan and organize work, and develop and maintain effective working relationships. Proficiency in Microsoft Office Suite is necessary, as well as familiarity with using audio/video equipment and other technology. Other skills required include active listening, attention to detail/diligence, collaboration (developing and maintaining effective working relationships), and problem-solving. Willingness to work evenings and weekends as needed to accommodate the dynamic demands of our university environment. Knowledge and skills required for this position are typically acquired through the completion of an Associate Degree (preferred) and 1-3 years of experience in a professional office environment.

The mixture of the duties may vary by location but typically include a combination of the following responsibilities:

1) Campus Operations Support: Greet visitors, provide information and referrals; answer telephones, ascertain the nature of calls, take accurate messages, confirm appointments, and route calls in a professional manner. Provide assistance with the campus operations, room scheduling for classes and events, services and technology. Manage mail services, deliveries, and property access.

2) Event Assistance: Coordinate use of all rooms, elevator access, catering, janitorial services, security, HVAC, and other services and interact with technology support as needed. Remain accessible throughout the event for emergencies, questions, concerns, information, and assistance that pertains to event/program. Sets up rooms by moving furniture for events and meetings and interacts with catering or other vendors. Maintain professional appearance of the campus.

3) Administrative Support: Providing general administrative tasks, prepare and edit letters, reports, memos and emails and other necessary tasks requested by the director. Assist with test proctoring as needed.

4) Classroom & Technology Assistant: Serve as technology assistant and campus liaison with ITS and local technology vendors. Assist with annual computer inventory. Perform basic troubleshooting for staff and faculty.

5) Supporting a Safe Learning Environment: This position is responsible for ensuring a safe, secure, and inclusive learning environment for students, faculty, and staff by implementing comprehensive safety protocols.

6) Facilities: This role involves overseeing the general maintenance and upkeep of our facilities to ensure they remain safe, functional, and aesthetically pleasing. Responsibilities include performing routine inspections, coordinating repairs when necessary, and managing maintenance schedules to uphold our standards of excellence in facility management.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see