Production Support Engineer
Millennium Management
The Corporate Technology DevOps team is responsible for production support and ownership of critical applications which face off to the Middle Office, Operations, and Treasury teams primarily. These applications contribute to the firm’s PnL calculations, risk management and regulatory reporting.
The Corporate Technology DevOps team will be working very closely with development to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion. This team is also responsible to ensure that the L1 support team is armed with the proper knowledge, tools, and documentation to be able to support the day-to-day issues or alerts which may come up in production.
Principal Responsibilities
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End to end ownership of the production environment
Infrastructure management
Release planning and deployment
Incident and problem management
Capacity Planning / BCP Testing
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Build strong relationships with development and end-users/clients
Foster the DevOps culture
Focus on client service and delivery
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Become the go-to person for your area of responsibility
Build subject matter expertise
Cross train L1 team and other DevOps teams
Qualifications/Skills Required
Minimum 5+ years’ experience supporting an enterprise environment
Background in Computer Science, Electrical Engineering or equivalent
Must have previous experience supporting business facing applications
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Technical Skills
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Strong scripting skills (Python, PowerShell, Perl, etc)
Python preferred
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Excellent SQL skills and knowledge of various database systems
Must be able to run and understand complex queries
Ability to support both Windows and Unix/Linux environments
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Exposure to the following
RabbitMQ
Kafka
AWS
CI/CD
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Soft Skills
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Strong verbal and written communication skills
Able to communicate complex problems
Understands how to tailor communication based on the audience
Highly analytical with excellent problem solving ability
Must have a sense of urgency and strong ownership
Self-starter with ability to quickly pick up new concepts and technologies
Strong organization and project management skills
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