Content Management Consultant

The Content Management Consultant is responsible for facilitating and driving the critical collaboration between Client departments and Technology Services to deliver essential Office 365 projects and solutions to meet organizational needs and support Client’s Information Governance program. Responsible for the discovery, analysis, design, and implementation of suitable solutions that align with business needs and expectations. As an expert in Office 365 and Microsoft Office SharePoint, this role helps the business incorporate the Microsoft-integrated collaborative platforms into their daily operations. The Content Management Consultant is responsible for showcasing for business units and leadership the platform’s capabilities to solve real problems and help their business run efficiently. Must be a highly collaborative team player with proven abilities to bolster teams and individuals and bridge the gap between Technology Services and Client Business Units, both delivering on and managing the expectations of the end user.

DUTIES & RESPONSIBILITIES:
• Consult with business unit customers on the design and implementation of solutions based on Microsoft Technologies, particularly SharePoint and Office 365.
• Build relationships with departmental customers to understand needs and develop solutions. Work with Technology Services as a departmental advocate spearheading ideas and implement solutions.
• Determine business requirements to support the creation of project plans and timescales of delivery, implementation, and configuration of deliverables.
• Understand the organizational/department(s) vision and delivers customer-focused presentations and workshops demonstrate options, and manage and define milestones, deadlines, and scope of projects.
• Research and collect detailed technical and user requirements, work with others to analyze the collected requirements, translate needs into programmable solutions, and ensure the identified solutions meet expectations and needs.
• Manage the information governance, records management, and eDiscovery components within Microsoft 365 Purview Compliance Center.
• Work with Technology Services and business unit customers to research, construct, design, test, and implement systems that enable, and support business functions and technical environment needs.
• Design, erect, test, and implement the basic integrated solution and the distributed computing solutions on behalf of the business.
• Test and monitor design solution performance and identify and resolve the system problems on behalf of the business.
• Establish, implement, and maintain Client’s records management processes for the capture, classification, accessibility, protection, retention, and defensible disposition of records and information.

• Perform other job-related duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES
• End to End Records Management in Microsoft 365.
• Ability to translate business needs and requirements to viable technology solutions
• Excellent interpersonal skills with the ability to develop strong customer relationships
• Information Governance standards, principles, and best practices.
• Proven analysis skills with the ability to work with a customer to understand needs and requirements
• Skilled in defining an appropriate solution and oversee the delivery of a solution
• Excellent verbal and written communication skills
• Must have a team-oriented attitude to train others involved in the program, and a professional demeanor

This position reports to the Director of Information Governance
Education:
A bachelor’s degree in business, public administration, communications, public policy, information/data sciences, legal studies, or related field AND Experience: Eight (8) years business experience, with demonstrated results in information governance. Utility/ public sector work experience preferred. OR An equivalent combination of education, training and/or experience.

The preferred candidate would have one or more of the following: Certification in Information Governance, Certified Records Manager (CRM), Certified Information Professional (CIP), Information Governance Professional (IGP), and/or Certified Information Privacy Professional (CIPP) preferred. Advanced proficiency with Microsoft 365 (5-level license) Advanced Compliance, eDiscovery and Information Governance.