The Quantitative User Experience Researcher II is responsible for planning, executing, and communicating projects and ensuring they adhere to agreed-upon timelines, guiding and supporting junior roles, and building relationships with clients. Below is a list of primary responsibilities for this position. Additional responsibilities may include those that typically fall under the roles of UX Associate, UX Researcher, or on an as-needed basis. The employee must be able to exercise discretion and independent judgment on matters of significance to KLI. Those areas are outlined below.

This compensation range is indicative of the role. Compensation offered is based on evaluation during the interview process, the candidate's range and depth of experience, business and market financials, and internal pay parity.

You may be required to occasionally work irregular hours, nights, and weekends as required by project needs.

General Accountabilities:

Project Related (85%+):

As a Qualitative User Experience Researcher II, you are expected to:

• Plan research: Identify research gaps, distill findings from prior research, develop research plans for quantitative or mixed quantitative+qualitative research into user behaviors in the product. Define quantitative UX goals and metrics in collaboration with Designers, Qualitative Researchers, Engineers, and Program Managers. Prioritize and drive research to improve user experience.

• Execute research: Develop code to retrieve, clean, analyze large-scale data sets; conduct statistical modelling and analyses to describe user and customer behaviors, using various slicing mechanisms; identify meaningful patterns and correlate signals to provide a coherent research insight. Examine existing data and product designs to generate hypotheses and plans for high-impact research. Analyze logs and time-stamped event data to understand user behavior across Google Drive.

• Communicate research: Transform research findings into recommendations for the design and product management teams; work as a team to improve research deliverables (reports, presentations, posters); use methods of research communication to deliver lasting research artifacts. Drive change by communicating findings to stakeholders in the company. Make research findings convincing and actionable for both research experts and non-experts.

• Guide and support junior roles

• Build and maintain relationships with clients

• Create/Co-Create Case Studies after each project

• Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to:

  • Identifying and selecting 3rd party vendors

  • Identifying and selecting participants

  • Creating drafts of study materials
    
    

In this role, you will work on these skills:

• Hone moderation skills with minimal to no biasing, highly rated

• Leading mid-impact projects ($20-$50k value) end-to-end in all of its tasks

• Lead high-impact project (>$50k) under an experienced researcher oversight

• Transfer knowledge and support junior researchers in their growth
  
  

From a UX tooling perspective, you should be able to:

• Use a wide range of tools both quantitative (R for data cleaning and visualization, Optimal Sort, UserZoom, Quatrics, SurveyMonkey, etc.) and qualitative (Validately, iMotions, dScout, Experience Fellow, etc.)

• Be a Go-To researcher for at least one complex tool (i.e. iMotions, Tobii) or one methodology (Driver Distractions, CJMs, Co-creations, Card Sorts, etc)
  
  
  

Thought Leadership (~5-10%):

• Complete quarterly rocks on time

• Submit minimum of one blog article per quarter (min 4/year)

• Attend and participate in Key Lime or Usability related events when asked
  
  
  

Sales Support (~5%):

• Research the profile

• Put together sales and marketing materials

• Ability to contribute to proposal research

• Ability to be part of sales meetings with prospects and answer research specific questions regarding usability test methods
  
  
  

Job Qualifications

• Minimum Education: Bachelor's Degree in a related field

• Minimum Experience: 3 Years in a User Experience role

• Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.

• Preferred Experience: 4 Years in UX role, or equivalent combination of education and related experience.