This is a remote position within the United States. However, if you are located within a 35-mile radius of our Draper or El Segundo office, there is an expectation to be onsite every other Tuesday.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

• Serve as the primary point of contact for customers during the implementation process.

• Provide expert guidance on best practices for implementing and configuring our products.

• Collaborate with clients to understand their business requirements and objectives

• Work closely with other teams, including sales, product, project managers, and customer support to ensure smooth implementation execution and a seamless customer experience.

• Identify potential implementation project risks and proactively develop strategies to resolve them

• Provide consulting and training to clients who purchase additional implementation and product support

• Troubleshoot and resolve technical issues during the implementation process, escalating problems as needed

• Collect client feedback and insights during the implementation process to inform product improvements and enhancements

• Develop and provide timely implementation notes and documentation

• Travel, approximately two or three times a year, and as needed for onsite meetings, annual customer conference, client onsites, etc.

• Organized and accountable

• Proactive Problem solver

• Authentic communicator

• Team player

• Passionate about the customer experience
  

What You Have

• Knowledge of NEOGOV's products and/or experience with Human Resources, SaaS implementation, or remote training facilitation

• Excellent written and verbal communication skills

• Ability to set expectations and communicate goals and objectives with customers and teammates

• Strong problem-solving and critical thinking skills, with a proactive and solution-oriented approach

• Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product, etc.

• Ability to understand and escalate issues efficiently and appropriately

• Competitive Wages

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1

• Generous PTO to support work-life balance

• 401K Matching

• 12-week Paid Parental Leave

• Autonomy to grow and find your career path with supportive leadership

• Remote working opportunities

• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors