• Location: Miami Shores, Florida
• Type: Internal
• Job #2009

Job Title: Project Manager, Navigator Services
Location: Remote / US
Compensation: Starting at $110,000 base salary + performance-based bonus

About Focus GTS
Focus GTS is a leading talent solutions firm specializing in IT and emerging technology. Our Navigator Services division is a white-glove offering that helps our clients execute on key projects by providing access to specialized consulting talent. We are client-obsessed, agile, and focused on delivering results that drive impact.

Role Overview
We are hiring a Project Manager to oversee day-to-day execution of Navigator Services projects. In this role, you will manage client support tickets, prioritize tasks, schedule Navigator team availability, and ensure high-quality service delivery. You will also track client subscription usage and coordinate resources across multiple concurrent initiatives — all while maintaining a focus on exceeding client expectations.

The ideal candidate has hands-on experience managing digital marketing or martech projects, including Adobe Experience Manager (AEM) and related Adobe and third-party tools.

Key Responsibilities

• Own the end-to-end management of client service requests using Jira Service Management

• Schedule and assign tasks via Jira, ensuring alignment with project priorities and Navigator team capacity

• Track and report time against client subscription plans using Tempo Timesheets

• Monitor delivery progress and ensure clients receive timely, high-quality support

• Serve as the main point of contact for client escalations, project status updates, and timeline adjustments

• Ensure Navigator availability aligns with client needs and planned hours

• Collaborate across internal teams to optimize resource allocation and delivery flow

• Continuously improve project workflows, communication, and process efficiency

Required Experience

• 8+ years of project management experience supporting digital marketing, AEM, or martech-related services

• Strong working knowledge of Jira, Jira Service Management, and Tempo Timesheets

• Experience coordinating across distributed teams in a fast-paced, client-facing environment

• Proven ability to prioritize competing tasks and manage multiple deadlines

• Excellent communication skills — verbal and written — with a focus on service and accountability

• High attention to detail, ownership mindset, and data-driven decision-making

Preferred

• Experience managing technical or creative project teams delivering martech or CMS solutions

• Familiarity with Adobe Experience Cloud products and marketing automation platforms

• Project Management certification (e.g., PMP, CSM, or equivalent)