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Customer Service Manager

Correlation One

Correlation One

Customer Service
Remote
Posted on Tuesday, July 2, 2024

CORRELATION ONE

Correlation One is an education technology company building the workforce development platform of the future.

We close skill gaps for enterprises, governments and individuals, while empowering disenfranchised segments of the workforce. By providing training-to-job programs that are 100% free for learners, we eliminate traditional barriers to opportunities. We are committed to helping enterprises like Amazon, Walmart, Prudential, Citadel, Colgate, Johnson & Johnson, Target, Merck and others reskill their workforces to prepare them for the jobs of tomorrow. We build community-oriented, jobs-first learning experiences that offer a human touch and leverage technology to create best-in-class outcomes for everyone.

Each program is taught by industry leaders and experts, professors and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners each year in 10+ countries, and we plan to grow 5-10x in the next two years.

Correlation One is proud to be ranked #6 in LinkedIn's Top Startups 2022 list and a Fast Company’s World Changing Idea winner. Join us as we build the workplace development platform of the future!

Your Impact:

The Customer Service Manager will play a key role in providing support for Correlation One’s training program customer service operations. This person will work with the operations team to ensure efficient and detailed responses to all external questions regarding Correlation One’s training programs. The main medium for customer support will be email: this person will manage responses to customer and applicant incoming emails, via Correlation One’s customer service platform.

The ideal candidate will be a strong English communicator, able to execute on multiple requests in a timely and appropriate manner. This person should stay organized and be proactive in finding the right answer for and responding to customer response tickets.

This is a part-time role to start (~10 hours a week) with potential for growth. The role could develop into a full-time role, should you perform well and company needs grow.

About the team:

Our team values a healthy mix of high-level thinking and a get-it-done attitude. Everyone checks their ego at the door. We have a hard-working but fun culture where the best ideas win, whether they come from our CEO or our newest team member.

Job Responsibilities:

  • Manage incoming email questions and needs, replying to all, using ZenDesk (Correlation One’s email response platform)
  • Upkeep of frequently asked questions pages and compendiums to reflect current training offerings
  • Create a friendly, professional learning environment by troubleshooting learner needs

Some skills we consider critical to the role:

  • Proficiency in written English, with the ability to read and write fluently in a professional manner required.
  • Proactive approach, high attention to detail, and a quick learner
  • Strong work ethic, ability to work well with minimal supervision
  • Care for positive customer experiences and outcomes
  • Preferred – Familiarity with ZenDesk
  • Preferred – Familiarity with Slack and Zoom

Where you are:

This role is remote and may be located anywhere with working hours compatible with EST.

The compensation rate for this position is $10/hour USD.

Correlation One’s Commitment

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.