We’re looking for a Executive Technology Support Engineer to join our team and deliver exceptional, high-touch IT support to our executive leadership and end users. This individual will serve as a trusted technology partner to C-level executives - ensuring seamless operations, handling complex technical issues with discretion, and elevating the overall support experience.

What You’ll Be Doing:

• Deliver personalized, hands-on support for executives, resolving hardware and software issues independently
• Troubleshoot and maintain AV systems for meetings and presentations (Polycom, ClickShare, etc.)
• Support both Windows and Mac environments, along with mobile platforms (iOS/iPadOS)
• Manage incident response, escalating when necessary and ensuring quick resolution
• Ensure operational compliance with internal SLAs, SOC1, and security protocols
• Maintain technical documentation, system routines, and support processes
• Monitor service delivery metrics and present performance reports to leadership
• Assist with infrastructure, application updates, and deployment rollouts
• Oversee turnover documentation and ensure system readiness for production
• Act as a liaison across technical teams, coordinating updates and best practices

Required Experience:

• 8+ years of hands-on IT support experience, including 3+ years supporting C-level executives
• In-depth expertise in Windows 11 environments and desktop application support

Experience with enterprise tools such as:

• Active Directory, Microsoft 365 / Exchange Admin Center
• Microsoft Teams Admin Center, Intune, Endpoint Central
• Zscaler, Okta, BitLocker
• Mobile device management (iPhone/iPad), AV setups, remote support tools