Summary

The Enrollment Coordinator position is responsible for assisting the Senior Director in recruiting students to CHW. In addition, this position is responsible for all active recruiting efforts to convert inquiries to enrolled students. This position is also responsible for providing operational support by working with internal and external customers to build and strengthen the CHW programs’ awareness.

This is a full-time In-person position.

Essential Functions

• Determine the prospective students preferred method of communication incorporating all media types to ensure the transmission of information is complete, succinct, and anticipatory in nature

• Create and conduct follow-up via phone, email, live chat, web, and other methods of communication with prospects and applicants.

• Explain admissions requirements for specific programs such standardized test requirements, test waivers, essays, format for recommendation letters, transcript requirements, scholarships, discounts and resources available to assist prospective students with the process.

• Advise and guide the prospective student, as appropriate, throughout the application and decision-making process providing high-level coaching as well as technical assistance throughout the relationship.

• Promote prospect/applicant engagement with peers, faculty, and staff including department liaisons and academic advisors

• Assist with the onboarding and registration process by instructing students on the steps toward advising and registration, overriding admissions holds/restrictions as appropriate or explaining why holds/restrictions cannot be overridden.

• Develop and maintain expertise in describing the university’s financial aid opportunities and awarding policies and practices, and ensure the highest level of service and accuracy.

• Document all contact with applicants in Salesforce, the university’s customer relationship management (CRM) tool.

• Report daily, weekly, monthly activities utilizing CRM and SIS systems.

• Conduct regular assessments of interactions with prospective students and make recommendations for needed updates of information to improve the customer experience.

• Maintain effective communications with the departments of Financial Aid, Records, and with the various academic programs/schools as necessary to facilitate their efforts in the application and conversion process.

• Assist with the onboarding and registration process by instructing students on the steps toward advising and registration, overriding admissions holds/restrictions as appropriate or explaining why holds/restrictions cannot be overridden.

• Maintain a professional appearance at all times and conducting yourself in a professional manner while holding true to the core values of Barry University.

• Demonstrate and possessing a strong understanding of cultural competency and how to communicate to different audiences.

• Representing the University brand with the highest level of integrity.

• Safeguard the confidentiality of student, staff and university information by exercising discretion in managing records and communication with faculty, staff, alumni and prospective students.

• Make recommendations for process improvements to improve work flow

• Evaluate readiness of applicant’s file upon receipt of each new credential to be sent to Program Director for review and decision

• Generate and emailing decision letters to applicants

• Create relevant reports as requested by the Director

Qualifications/Requirements

• Bachelor's degree in any discipline is required
• 1-3 years work-related experience required
• Must be able to handle issues with students, including receipt of documents and decision updates
• Must be able to grasp an understanding and working knowledge of Salesforce and Colleague to efficiently assist students
• Must be able to utilize typing skills and perform using photocopier, telephone, scanner, laptop/desktop
• Must be able to send e-mails to directors and students in a courteous manner

The position requires a willingness and flexibility to work long hours and weekends during peak recruitment season.

• Non-traditional working hours, days, evenings, and weekends required.
• Some local travel will be required.

Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.

Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.