About eMed

eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, andpayers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.

Job Summary

We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed’s enterprise clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and success. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver exceptional experiences that reinforce eMed’s value.

Organizational Relationship

• Receives work assignments from VP of Delivery & Client Success.
• Administratively reports to assigned supervisor.
• May work independently or in conjunction with other staff to complete assigned tasks.

Essential Duties & Responsibilities

• Serve as the primary day-to-day contact for assigned enterprise clients, delivering high-touch, concierge-level service.
• Own the full client lifecycle, including onboarding, implementation, performance monitoring, and renewal support.
• Act as a trusted advisor by understanding client goals, business drivers, and success metrics.
• Coordinate across internal teams (e.g., Clinical, Operations, Marketing, Product) to ensure timely delivery and execution of client initiatives.
• Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
• Deliver regular performance reports and insights that demonstrate ROI and program impact.
• Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
• Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
• Participate in client QBRs, presentations, and check-ins as needed.
• Stay current on eMed products, services, and industry trends to best support client needs.

Knowledge, Skills, & Abilities

• Track record of delivering exceptional service and value to enterprise clients.
• Strong communication, relationship-building, and project management skills.
• High attention to detail, responsiveness, and problem-solving ability.
• Comfortable working in a fast-paced, high-growth environment.
• Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 3–5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources