Job Purpose:

As a Sr IT QA Analyst, you will be an active member of your domain’s agile team and perform QA activities like analyzing stories, writing/executing test cases and documenting defects for application systems, programs, functions, services, and other related software components in response to the enterprise need for high quality.

Primary Job Accountabilities/Responsibilities:

This job is responsible for developing or assisting in the development of functional requirements, testing applications, developing test plans, editing and/or writing test cases and test scripts, and evaluating test results to determine compliance with test plans and established business processes. The individual will interact with business development, system developers, end users, and all other groups involved in software development, testing, or test planning.

Testing/QA:

• Lead test initiatives/projects
• Develop test strategy for major features, user stories, and bugs
• Estimate test tasks and lead test cycle
• Suggest and implement QA process improvements
• Develop and execute test cases based on requirements/user stories
• Document, track, and retest issues found during testing
• Document and communicate test activities and results
• Research, suggest, and implement tools to enhance test efficiency
• Automate test cases and execute automated test suite
• Write SQL queries for test data set up
• Write SQL queries to validate test results
• Collaborate with POs and BAs to understand feature and story conditions of acceptance and gain sign-off of written test cases
• Perform test execution and lead the defect management process
• Participate and conduct non-functional testing (security, performance, load, stress, multitenancy, DR etc)
• Clearly document system defects with repeatable steps to reproduce
• Contribute to automated script development and increased automation
• Identify, coordinate, and perform end-to-end test execution with upstream and downstream domains
• Demo completed features and stories to POs and business
• Define and participate in Regression, Integration, Smoke, and Platform testing activities.
• Support your team QA Lead in providing leadership, technical direction, and mentorship to both onshore and offshore QA team members within your domain

Business/User Requirements:

• Analyze requirements/user stories for testability and completeness
• Actively participate in requirements/user story gathering sessions and elaborations
• Interpret user requirements/user stories and extend them into test cases
• Communicate technical concepts in everyday language
• Understand the needs of the user community
• Demo new features/lead UAT activities

Provide system support:

• Learn and enhance knowledge of the various multi-platform system support environments, utilities, and procedures
• Participate in on-call rotations
• Provide timely, concise communication of incident status to appropriate personnel
• Document incident occurrence and resolution(s) applied using designated repositories
• Consult with staff personnel as required for effective incident resolution
• Resolve development and support issues of moderate to high complexity or risk

End User Support:

• Strong communication skills.
• Translate technical concepts in everyday language.
• Troubleshoot technical issues and drive for resolution.
• Build relationships.

Technical Skills:

• Strong knowledge of Windows operating system
• Strong knowledge of web browsers (i.e. Chrome and Internet Explorer/Edge)
• Strong knowledge of mobile and cloud-based technology
• Strong SQL knowledge and experience with SQL Server 2016 (or similar RDBMS)
• Experience testing Data Migration, Data Quality, and ETL
• Experience in Automation Testing, Functional Testing, ETL Testing. JavaScript.
• Expert in Software Development Lifecycle/Agile concepts
• Experience testing WCF and REST services within a Service Oriented Architecture
• Familiarity with Team Foundation Server and Microsoft Test Manager
• Familiarity with Load and performance testing with tools like Jmeter

Basic Qualifications Required - Experience, Skills, and Knowledge:

Education:

• Bachelors in Computer Science or related field

Previous Experience:

• 8+ years of experience working in the Information Technology field.

Knowledge and Skills:

• 5+ years of technical and quality leadership testing enterprise level software
• 5+ years of experience developing test plans and test strategies for enterprise level software
• Experience with Agile development methodologies
• Ability to work in a large, matrix environment
• Strong attention to detail and focus on root-cause analysis
• Strong analytical, problem solving and conflict resolution skills
• Strong interpersonal and communication skills demonstrated through experience and results