The Bodily Injury Claims Manager is responsible for overseeing the day‑to‑day management, evaluation, and resolution of bodily injury claims. This role ensures that claims are handled in accordance with company standards, client expectations, and regulatory requirements. The manager provides technical expertise, strategic direction, and leadership to a team of bodily injury adjusters, fostering a culture of quality, accountability, and continuous improvement.

Bodily Injury Claims Management

• Oversee the end‑to‑end handling of bodily injury claims, including investigation, evaluation, negotiation, and resolution.

• Review complex, high‑severity, or litigated bodily injury claims, providing expert guidance and direction to adjusters.

• Ensure accurate liability and compensability assessments, applying knowledge of negligence standards, comparative fault, and joint & several liability laws.

• Guide settlement strategies within policy limits to protect policyholders and clients while ensuring fair and defensible outcomes.

• Monitor claim trends, injury patterns, and loss drivers; identify root causes and recommend proactive risk‑mitigation strategies.

• Partner with defense counsel on litigated matters, ensuring alignment on strategy, reserves, and case progression.

Leadership & Team Development

• Lead, coach, and develop a team of bodily injury claims adjusters, providing ongoing mentorship, technical training, and performance evaluations.

• Foster a collaborative, supportive, and high‑performance team culture focused on service excellence and continuous improvement.

• Identify skill gaps and training needs; implement development plans to enhance technical expertise and career growth.

• Support workforce planning, including workload balancing, staffing needs, and succession planning.

Process Improvement & Compliance

• Drive initiatives to improve claims accuracy, efficiency, and consistency across the bodily injury unit.

• Ensure compliance with all regulatory requirements, internal policies, and industry best practices.

• Maintain strong partnerships with legal, medical, SIU, finance, and other internal departments to resolve complex claims and manage emerging risks.

• Contribute to the development and refinement of claims guidelines, workflows, and quality assurance standards.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.

• 10+ years of experience handling or managing bodily injury claims, including complex and high‑severity losses.

• Strong understanding of liability principles, medical terminology, injury evaluation, and industry regulations.

• Demonstrated leadership experience with a track record of developing talent and improving team performance.

• Excellent analytical, problem‑solving, and decision‑making abilities.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.

• Proven negotiation skills with the ability to resolve claims efficiently and fairly.

Preferred Skills

• Experience with claims management systems and related technology tools.

• Professional insurance designations (e.g., CPCU, AIC, SCLA, or equivalent).

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.