We’re seeking a Sr. Claims Manager for our Renters line of business who has a proven ability to inspire, coach, and develop high-performing teams. The ideal candidate will bring a strategic approach to people management, fostering a culture of growth, accountability, and continuous improvement while driving results through effective mentorship and team engagement. This role is also responsible for leading execution of change management, claims strategies, employee development, employee engagement, and technology adoption as well as drive execution of operational risk management, regulatory compliance training, and procedures across multiple teams.

Key Responsibilities

• Lead Renter’s claims teams to ensure timely, accurate, and compliant processing.

• Drive digital adoption and process automation across claims operations.

• Analyze claims data to identify trends and improve procedures.

• Collaborate cross-functionally with Legal, Finance, and Customer Service on complex claims.

• Oversee escalated claims, settlements, and customer complaints.

• Develop and implement training programs and SOPs.

• Recruit, mentor, and develop front line managers.

• Foster a culture of accountability, trust, and continuous improvement.

• Lead change management and strategic initiatives aligned with company values.

Qualifications

• Bachelor’s degree preferred

• 5+ years of P&C claims management experience in multi-line, multi-state claims

• Strong people management experience

• P&C Adjuster license or ability to obtain within 30 days.

• Skilled in negotiation, mediation, and interpreting policy/legal documents.

• Proven leadership in fast-paced, results-driven environments.

Why Join Us?

Be part of a mission-driven organization that values innovation, collaboration, and excellence. As a Senior Manager, you’ll have the opportunity to shape the future of claims operations, lead strategic initiatives, and make a meaningful impact on our customers and teams. We offer a supportive remote work environment, competitive compensation, and opportunities for growth and development.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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