The Business Support Analyst is responsible for working as a liaison between development team and operations team to gather and write system requirements. Maintenance and support of system files and tables used to drive the base functionality of our applications, troubleshooting problems/issues and handling projects ranging from moderately to highly complex in nature or projects supporting corporate initiatives. The Analyst’s primary role is to support the department’s systems and staff by recommending and implementing system enhancements that promote efficiency, compliance, and growth.

REQUIREMENTS DEFINITION:
• Interpret business, compliance, and financial needs for moderately complex projects, with little or no background information or foundation.
• Lead monitored supervised customer sessions and interviews.
• Gather, analyze/research, and formulate data and process flows for projects with moderate to high levels of complexity.
• Write business requirements for moderately complex projects, including the defining of scope and objectives.
• Ensure IT understanding of requested modifications of more complex projects, and the accuracy of their technical documents.
• Define and document detailed, functional business requirements, including systems scope and objectives for moderately complex projects.
• Maintain SOX deliverables in the Forms Repository and conduct SOX audits on the System Access files/tables.

• Provide production assistance and support – resolves system issues.
• Support remote Access Users.
• Enter moderate to complex changes to databases, subsystems and user-maintained tables that impact reports and interfaces to other systems.
• Develop and provide complex ad hoc reports and comparisons.
• Train and provide guidance to lower level Analysts and peers with less experience on moderate to complex system changes and processes.

TECHNICAL EXPERTISE AND PRODUCTION SUPPORT:

• Provide production assistance and support – resolves system issues.
• Support remote Access Users.
• Enter moderate to complex changes to databases, subsystems and user-maintained tables that impact reports and interfaces to other systems.
• Develop and provide complex ad hoc reports and comparisons.

TESTING, DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE:
• Determine testing requirements for moderately complex projects involving interfaces with sub-systems.
• Design/Draft test plans for moderately complex with expected results based on the modifications and design
• Manage development and execution of test plans throughout project life cycle for projects with moderate to high levels of complexity.
• Identify, research, document, report and communicate any defects resulting from moderately complex projects.
• Produce agreed upon deliverables on time, within estimates, and without error.
• Fully support established standards and testing guidelines.
• Timely retest and document the corrections made for defects.

PROJECT MANAGEMENT:
• Display detailed knowledge of project management principles and apply Company approved methodology.
• Manage projects that are of moderate complexity that may cross-departmental lines, prioritizing and coordinating activities of project team members independently.
• Identify project issues, and communicate progress and obstacles to sponsors and/management.
• May direct and/or guide work of less experienced participants.
• Contribute to the definition, planning, coordination, execution, and status reporting for projects of any

WORK EXPERIENCES REQUIREMENTS
Describe the work experiences that are critical to fulfill the key accountabilities of this job. (See reference document for examples.)
• 4-6 years business analyst experience.
• Excellent oral and written communication skills to effectively perform system support duties.
• Ability to learn new applications and equipment.
• Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
• Keen observation skills to interpret and document complex workflow processes.
• Ability to prioritize, organize and work independently or as part of a project team to complete multiple tasks.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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