The Crisis Response and Readiness Manager under the Global Security organization is a key leadership role responsible for Incident identification and Corporate Crisis Management for local, regional, and /or global events that impact Assurant, and provide oversight and direction to the team members assigned to the Global Security Operations Center (GSOC), supervising performance behavior and results based on established operating procedures, guidelines, and expectations. This role will work closely with business operations teams, people organization (HR), business leaders, and employees to develop, implement, and maintain comprehensive information-driven strategies.

Job Responsibilities

Threat Management

• Provide oversight and direction to the team members assigned to the Global Security Operations Center (GSOC), supervising performance behavior and results based on established operating procedures, guidelines, and expectations
• Be responsible for the training, metrics, and quality control elements of all GSOC products
• Provide strategic direction and lead GSOC team members in all activities and emerging issues, while establishing a program that will scale to Assurant’s business needs
• Oversee monitoring of and notifications/communications for security incidents, crisis response operations, and emerging threats impacting Assurant people, facilities, and global operations
• Provide threat assessments and situational assessments upon request to assist with critical situational awareness
• Lead the publication of assessments regarding potential operational and strategic threats and concerns to Assurant and disseminate to appropriate stakeholders; provide senior management with the information they need to mitigate those threats through analysis and assessments
• Develop and implement procedures as it relates to benchmarking and industry trends specific to technology, automation, directives, and standard operating procedures

Crisis Management

• Produce concise, written analyses and visual presentations on findings that involve significant risks to Assurant's people, property, and interests; continually assess the value, significance, and relevance of information developed.
• Coordinate with relevant stakeholders to conduct tabletop exercises, simulation drills, and full-scale live exercises.
• Establish a cadre of Crisis Management external vendors and consultants; educating key internal stakeholders and clients; lead/contributing to the expansion of Crisis Management methodologies and deliverables
• Assess existing capabilities and systems and identify opportunities for improvement
• Be flexible in communicating with all levels within an organization, including working with senior management to create decision advantages, while adhering to established analytic standards, such as being accurate, timely, relevant, and actionable
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients

Travel Security and Safety Management

• Lead the travel security and emergency response, including advising international travelers in the region on security issues.
• Oversee the publication of health, safety, and security information and advisories to Assurant travelers and leadership before departure
• Continuous education and socialization on the services and benefits of Assurant’s travel assistance provider, including what to expect when booking travel with Assurant and how it works during travel
• Identifying potential consulting opportunities and services in areas of high-risk travel

Special Event Monitoring

• Proactively identify, assess, and determine the impact of potential threats and incidents.
• Help inform Assurant's protocols and practices for assessing and mitigating threats and potential risks. Coordination with security counterparts for the purpose of making risk-based recommendations regarding posture and resource allocation.
• Conduct pre-event assessment and make recommendations for ensuring the safety of event and trip plans; increase awareness and proactive security/mitigation measures
• Assess the location's safety, evaluate the transportation routes, determine the venues, identify potential security risks, and evaluate hotels
• Partner with key internal/external stakeholders, event personnel, venue management and security ahead of events to ensure the safety and security of employees and assets
• Serve as a contact point, liaison, and virtual or onsite support

Technology

• Use the Risk Management System of Record to log incidents and report critical Alert Levels and Incident Types to stakeholders and senior leaders.
• Administer tools and manage service providers that support operational processes, including executive security, emergency notification, global incidents, travel tracking, and booking tools.
• Manage a worldwide network of emergency response vendors to ensure that Assurant has access to the right response capabilities, information-sharing networks, advice, and equipment wherever the need arises.

Basic Qualifications

• Bachelor’s degree in Emergency Management, Security, or a related field; advanced degree preferred.
• A minimum of 5 years’ experience in a global crisis management and business resilience/continuity of operations role for Multi-National Corporations and/or State or Federal Offices of Emergency Management.

• Strong interpersonal skills, including the ability to deal effectively with senior-level management. Individual must possess a mature ability to deal with stress and make sound professional judgment in potentially threatening environments. Ability to solve practical problems and react quickly and calmly to changing or emergency circumstances.
• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Experience in conducting training and exercises, with strong facilitation and presentation skills.
• Ability to remain calm under pressure and make quick, informed decisions during high-stress situations.
• Strong analytical skills, with the ability to assess complex situations and recommend effective solutions.

Preferred Skills

• FEMA Certifications in ICS, COOP, (PCP, MCP), NIMS, MEPP, ICS, etc.; or ITIL, ASIS/CPP or PSP or ISACA/CISM Certifications preferred.
• Certified Incident Handler (GCIH)
• Project Management Professional (PMP)
• Strategic Thinking
• Crisis Management
• Leadership and Team Coordination
• Communication and Stakeholder Management
• Problem Solving and Decision Making
• Adaptability and Resilience

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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