The Lead Insurance Specialist is responsible for delivering frontline customer service in Property & Casualty (P&C) insurance, managing complex relationships with clients, insured parties, and lenders. This role involves utilizing computer systems to update policy information, resolve premium discrepancies, and provide specialized support in advanced company products and services.

Key Responsibilities

• Handle a high volume of inbound calls from customers, insureds, lenders, and internal departments.
• Provide detailed information on coverage, billing, premiums, and procedures.
• Resolve complex issues and act as a point of reference for other team members.
• Coordinate team activities to meet service standards and deadlines.
• Update policy management systems to maintain data integrity.
• Serve as the contact point for escalated calls beyond standard scope.
• Train new employees and support staffing initiatives.
• Participate in special projects assigned by management.
• Conduct audits, account reconciliations, and document distribution.
• Utilize tools such as CentreVu, AT&T, IVR, and NICE to ensure service quality.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Leadership, coaching, and mentoring capabilities.
• Advanced proficiency in call center tools and service standards.
• Ability to identify improvement opportunities and propose solutions.
• Advanced knowledge in shift scheduling and personnel management.
• Ability to work under general supervision using judgment and experience.

Education and Certifications

• High school diploma or equivalent work experience.
• Required courses: Intro 20, INS 21, and INS 22.
• P&C license required within the first year.
• Completion of leadership and peer coaching courses.

Experience

• Minimum of 5 years of experience in Property & Casualty insurance.
• Advanced knowledge of company products, processes, and services.
• Previous experience supervising staff or similar functions.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.