Job Title

Senior Quality Control Review Auditor

Overview of Position

The Senior Quality Control Review Auditor, plays a critical role in supporting the Operations Center by conducting detailed quality control reviews that ensure accuracy, compliance, and consistency across flood insurance transactions. This position requires a strong understanding of NFIP guidelines and departmental procedures to evaluate both system-generated and underwriter-driven decisions. Insights from these reviews are used to deliver actionable feedback, support training efforts, and drive continuous improvement. By upholding high standards of quality, the Senior Quality Control Review Auditor helps enhance operational performance and contributes to a superior customer experience. We are committed to excellence and seek individuals who are passionate about quality, detail-oriented, and ready to make a meaningful impact. We invite you to be a part of our dynamic team!

What will be my duties and responsibilities in this job?

• Perform comprehensive quality reviews of flood insurance policies to ensure compliance with FEMA guidelines and the National Flood Insurance Program (NFIP) standards.

• Apply advanced knowledge of NFIP rating rules and federal flood insurance standards in the review of policy lifecycle activities.

• Evaluate underwriter performance by actively auditing their responses to agent inquiries, identifying gaps in service or compliance, and ensuring alignment with the latest NFIP program updates and departmental protocols.

• Apply excellent verbal and written communication skills to effectively provide feedback and communicate trends or findings to management.

• Apply strong analytical skills to interpret data, support decision-making, and ensure alignment with quality control standards.

• Support quality initiatives and help maintain consistency through participation in calibration sessions.

• Consistently maintain required performance metrics.

• Embrace common sense, common decency, and uncommon thinking to achieve uncommon results by serving clients and customers with passion and purpose and spending time on what adds the most value.

What are the requirements for this position?

• High School or equivalent diploma.

• Possess the ability to make independent decisions in all aspects of the job, without direct supervision.

• At least 4 years of recent flood insurance underwriting experience, specifically with an insurer that sells NFIP policies (Write Your Own company).

• Experience with FEMA Risk Rating 2.0

What other skills/experience would be helpful to have?

• Background in quality control and compliance auditing.

• Associate in National Flood Insurance (ANFI) certification.

• Certified Floodplain Manager (CFM).

What are the working conditions and physical requirements of this job?

• This is a fully remote position.

• Must be able to remain in stationary position for extended periods.

• Requires the use of a company issued computer with multiple monitors.

• Traveling is not a requirement.

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
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