This job is responsible for manually locating service providers when our automated process fails to locate a customer. The agent will use multiple tools to search our network of service providers to complete the job.

Primary Job Accountabilities / Responsibilities

• Read and comprehend notes. Document clear notes of actions
• Identify specific patterns of behavior and report to management
• Ownership and responsibility for incidents in the locating panel
• Actively participates in team meetings and best practice sharing.
• Trains new team members with systems as required
• Navigates a computer based system with multiple screens and programs

Basic Qualifications Required - Experience, Skills, and Knowledge

• High School Diploma or GED
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Strong ability to multitask
• Strong analytical and organizational skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products

Preferred Experience, Skills, and Knowledge

• College Degree or Technical Training Certification
• Experience in customer service function or call center experience.
• Experience with conflict resolution
• Prior retail or extended warranty experience
• Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools
• Strong problem solving skills, with an attention to detail

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.