Primary Job Accountabilities/Responsibilities:

• Collaborates with Business Partners & Operations to define and document business and functional requirements
• Provides production assistance, performs troubleshooting with limited direction
• Handles moderate system changes and in turn may be required to train peers or new hires on the routine changes. As well as assist in training for moderate system changes or enhancements.
• Contributes to the design and execution of data queries, including building reports. Validates data for statistical/trending analysis, forecasting and various performance measurements.
• Builds relationship with business partners at peer level.
• Demonstrate quality, attentiveness and attention to detail in all work activities; performing post-implementation quality audits to ensure integrity, adhering to customer service standards and analyzing quality and customer service problems.
• Must work effectively with a wide variety of company functions and individuals.
• Analyze and interpret data that contribute and impact KPI’s

Provide root cause analysis for system, customer experience issues or gaps

Other requirements:

• Minimum 6 months of professional or related experience

• Completion of introductory professional training course(s) is considered an asset

• Requires excellent oral and written communication skills to perform essential functions.

• Requires ability to process time sensitive data and information from multiple sources, collaborate with others to make decisions and communicate actions.
• Excellent organizational skills, with the ability to prioritize and manage multiple tasks with accuracy and strong attention to detail
• Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent
• Experience writing SQL statements
• Report Builder experience considered an asset

Preferred Experience, Skills, and Knowledge:

• Demonstrates the ability to learn a variety of software applications and system functions.
• Proven success with meeting quality and timeline standards
• Excellent interpersonal skills with the ability to relate and build rapport with all levels of staff
• Adaptable, flexible, and comfortable working in a fast paced and frequently changing environment
• Proactively recognize process improvement opportunities
• Be able to work independently as well as in a team setting;
• Able to summarize, communicate and present data to clients
• Workforce planning and forecasting analysis

This will be a remote position