Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly, email, fax and chat
Executes effective processes to manage data entry and data integrity for all customer/client transactions such as payments and claims
Review incoming invoices for payment processing.
Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented
Adheres to standards for effective job performance and development
Gains and maintains in-depth understanding of AGA products, clients, systems and applications
Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations
Participates in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
Actively participates in the development of personal performance management plans.

What are the requirements needed for this position?

Must-have:
Automotive Claims Experience, Keen to details, Solid Communication

Good to have:
Accounts Payable, Microsoft applications

High school diploma or GED
2 years of experience in a customer contact environment
Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
Strong customer service skills
Ability to work with frequent interruptions and under deadlines
Ability to work collaboratively with others to generate ideas or resolve problems
Ability to present a professional image
Ability to establish courses of action to ensure efficient completion of work
Ability to think creatively and make decisions based on incomplete information
Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting
Proficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions.