Ampera Clean Energy
Location: On-site — Palm Beach Gardens, FL 33418
Type: Full-time
Reports to: Director of IT & AI
Works closely with: IT Director and Infrastructure & Security Engineer (escalations)

About the role

Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier-1 IT Support Technician to be the friendly first point of contact for day-to-day IT.

What you'll do

· Own the day-to-day ticket queue and provide first-response support.

· Run new-hire onboarding logistics including device setup and day-1 support.

· Handle offboarding and device collection.

· Support printers, peripherals, meeting rooms, and Teams-room A/V.

· Provide end-user support for passwords, MFA, applications, Windows, and macOS.

· Manage hardware inventory and asset tracking.

· Document procedures and maintain runbooks.

· Follow IT security procedures and escalate appropriate issues.

What you bring

· 1–2 years in helpdesk or desktop support (or equivalent training/certification).

· Comfort troubleshooting Windows, macOS, printers, and peripherals.

· Experience with a ticketing system.

· Strong customer service and communication skills.

· Reliable on-site presence and ability to handle IT equipment.

· Attention to detail and adherence to security procedures.

Nice to have (not required)

· Basic familiarity with Microsoft 365, Entra, or Intune.

· CompTIA A+ / ITF+ or similar certification.

· Experience in a regulated or security-conscious environment.

· Interest in infrastructure and security career growth.

What success looks like (first 90 days)

· Own the ticket queue and onboarding logistics.

· Ensure new hires are productive on day one.

· Maintain accurate asset records.

· Document recurring issues as reusable runbooks.

Additional details

· Full-time, on-site position in Palm Beach Gardens.

· Employment contingent on successful background screening.

· Compensation range to be set with HR/Finance.

· Ampera Clean Energy is an equal opportunity employer.