Akkodis is seeking a Desktop Support Engineer for a Contract job with a client in Clearwater, FL(Hybrid). You will manage ticket queues, ensure timely resolution of service requests, and coordinate with vendors and support teams for hardware and software issues.

Rate Range: $37/hour to $49/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Desktop Support Engineer job responsibilities include:

• Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and software applications.

• Provide technical support for operating systems (Windows 10/11, Android, macOS), MS Office, network configurations, and Wi-Fi.

• Troubleshoot and resolve issues related to hardware, software, applications, printers, and network connectivity.

• Manage and resolve service tickets within defined service level agreements (SLAs), ensuring timely responses and resolution.

• Support and configure printers, including driver installations and coordination with vendors for repairs and setup.

• Develop and maintain technical documentation for installation procedures, configurations, and troubleshooting steps.

• Coordinate with vendors and Level 3 support teams for hardware repairs, warranty replacements, and system enhancements.

Desired Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 2-4 years of experience in desktop support, IT support, or a related technical role.

• Strong understanding of Windows 10/11, Mac OS, MS Office, Active Directory, DNS, and networking concepts.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at vipin.singh@akkodisgroup.com

Pay Details: $37.00 to $49.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance