Akkodis is seeking a Customer Service Representative for a Contract job with a client in Livermore, CA. You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.

Rate Range: $21/hour to $23/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Customer Service Representative job responsibilities include:

• Handling of Inbound and Outbound customer calls.

• Collects, receives, and records INR results.

• Utilizes call scripting provided when conducting patient phone calls.

• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.

• Monitors and assists customers with adherence to prescribed test frequency.

• Promotes use of digital platforms

• Provides assistance in the use of digital platforms.

• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.

• Responsible for time management, adherence to schedule and attendance.

• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Desired Qualifications:

• High School diploma or equivalent

• 1-2 years of high call volume call center experience

• Candidate MUST be Bilingual (English/Spanish) for this role.

• Communicate clearly and concisely, both in writing and verbally with others in a professional manner.

• Strong computer skills, proficiency navigating multiple websites and platforms.

• Proficient with Microsoft office programs and smart devices.

• Versatility, flexibility, and willingness to work within constantly changing priorities.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at udbhav.mathur@akkodisgroup.com.

Pay Details: $21.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance