Akkodis is seeking a Help Desk / Desktop Technician for a job in Indianapolis, IN. This is an onsite job, so the person needs to be in driving distance to Indianapolis, IN.

Rate Range: $24.00/hour to $26.00/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk / Desktop Level I and Level II position is primarily responsible for ensuring all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. This position will interface with all departments and all levels of management daily.

Duties & Responsibilities:

· Provide tier 1 and tier 2 support and troubleshooting for end-users, using an internal ticketing system to track work and escalate when appropriate. Not only for local issues but companywide as directed.

· Provide internal end-user support and training for Windows-based desktops, software, and peripherals.

· Generate and update support documentation.

· Diagnose and resolve basic network support requests, such as connecting an end-user device to an SSID, and checking for a valid IP address or ethernet connectivity.

· Maintains asset tracking and IT inventory.

· Maintain suitable backup hardware inventory.

· User on-boarding and off-boarding. (with guidance from Rochester HR and IT)

· Image new and reused PCs and laptops for new employees.

· Basic system administration and monitoring of Windows workstations

· Assist with application, hardware, or system rollouts as needed.

· Assist the Application, Digital, and HR teams as needed.

· Set up and install new and existing hardware as needed. PCs, laptops, Monitors, local and network printers, and scanners.

· Work with the Rochester team on networking issues. Running new cables and installing network hardware as needed.

· Be hands and eyes for the Rochester staff as needed.

Qualifications/Experience:

· Associate degree in Computer Science or Information Technology (equivalent experience considered).

· 2-3 years of previous experience in an Information Technology position

· Strong technical skills with PC’s

· Ability to explain technical concepts to non-technical users with approachability and empathy.

· Experience with installing and troubleshooting hardware and software issues.

· Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)

· Strong knowledge of Microsoft Office products, Windows 10 Operating Systems.

· Experience and knowledge with email system fundamentals.

· Experience with Wi-Fi technology and standards.

· Excellent communication, time management and organizational skills with strong attention to detail.

· Ability to solve problems and interpret variables in situations where only limited standardization exists.

· Ability to learn and support new applications.

· Self-motivated and able to work without direct supervision or as part of a team.

· A+, Net+ or MCP certifications are a plus.

If you are interested in this Help Desk / Desktop Technician job, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Jim Tobin at jim.tobin@akkodis.com

Pay Details: $24.00 to $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance