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IT Technology Manager

South Florida Tech Hub

South Florida Tech Hub

Palm Beach Gardens, FL, USA
Posted on Friday, February 9, 2024

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Position Specific Description

This position guides teams in the execution of agile initiatives to deliver milestones in the Digital Transformation Journey for Customer Service Solutions. Responsibilities will include understanding and documenting business processes for Customer Service working with the business peers, and turning around to driving digital initiatives with minimal technology debt. Innovation and an attention to detail is key and successful delivery would require constant engagement of end-users of the system to validate features, usability and adoption.

Knowledge of the Salesforce platform is preferable but not necessary. However, program management in the enterprise CRM and Field Services domain is highly desirable. Delivery management working with System Integrators (SI) is key and an ability to work with global SI’s is a must. Technology thought leadership is a key to success in the role.

Job Overview

This position establishes strategy, develops business plans, and oversees and manages the design, development and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.

Job Duties & Responsibilities

  • Provides leadership, influence, vision, and direction to the organization to contribute to achieving the company’s goals
  • Works with IT leaders to develop overall IT strategy in alignment with business strategy
  • Oversees value stream by focusing on cost and risks of technology portfolio to meet business needs
  • Supports and fosters innovative technologies to deliver new ideas that enable business transformation
  • Ensures high levels of ongoing system and application performance in production environments
  • Oversees development of processes and tools to automate code releases from development to operations (DevOps)
  • Attracts, develops and retains a high-performing and diverse team
  • Establishes and drives technology roadmaps that align with current and future business needs
  • Manages third party technical and outsourcing relationships to deliver project and operational support objectives
  • Ensures technology processes are conducted in line with applicable standards and company policies
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Bachelor’s or Equivalent Experience
  • Experience: 8+ years
  • Supervisor/Management Experience: 2+ years
  • Preferred Qualifications
  • Bachelor’s Degree
  • Employee Group: Exempt
  • Employee Type: Full Time
  • Job Category: Information Technology
  • Organization: Florida Power & Light Company
  • Location: Juno Beach, Florida
  • Other Work Locations: Florida
  • Relocation Provided: Yes, if applicable