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Technology Services (QA) Intern

South Florida Tech Hub

South Florida Tech Hub

IT, Quality Assurance
Delray Beach, FL, USA
Posted on Friday, February 9, 2024

Technology Services Intern

Technology Interns are responsible for helping the technology team complete tasks
such as providing phone support for our external customers, assisting in QA routines
and other technical assignments. Intern qualifications and responsibilities include:

Qualifications Responsibilities

Prioritizes, manages time well and is detail oriented

Possesses good Critical Thinking skills and can analyze a potential problem

and confirm the problem

Possesses analytical and problem solving skills

Demonstrates the ability to identify software defects and Data errors

Is independent, self-motivated,

proactive and results oriented

Possesses proven aptitude for

understanding software technical

process

Works well with internal supporting teams (DEV, DBA, Project

Management, QA)

Has verifiable experience with

Microsoft Office Products

Currently in college with the intent of graduating with a Computer Science

related degree

Up to 1 year experience in a similar role or related position (consideration will be given to new graduates, trainees,

Veterans with appropriate educational credentials and/or DSS experience)

Knows basic PC/Mac functionalities and troubleshooting skills

Possesses good phone etiquette, verbal, and written communication

skills

Possesses web browser navigation knowledge, troubleshooting, and

literacy

Possesses good customer service skills

Ability to learn on the go

Will directly contribute to the product quality of assigned product line(s) by

testing and reporting defects of new and updated software programs

Is assigned to one product line fulltime and may be assigned to other products as backup

Executes manual test cases

Reviews test scripts/cases

Run SQL scripts as directed by mentor Learn new software as assigned

Reports defects found during testing or reported by Technical Support

Participates in daily stand-up meetings for assigned product line

Possesses good verbal and written communication skills

Will have to learn Software Development Organizational tools such as Jira and

Slack

Will have to provide good customer service verbally and written

Organize and meet proper SLA

guidelines in support ticketing system

Document and organize ticketing

system data properly

Participate in creative meetings to discuss and plan test cases for

upcoming software updates and new

features

Be able to demonstrate the latest

updates/train business team on new

software updates and features