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Production Support Engineer

South Florida Tech Hub

South Florida Tech Hub

Software Engineering, Product, Customer Service
Posted on Friday, February 9, 2024

PlanHub is a pre-construction bidding marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built for tradesmen in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships for general contractors, suppliers, and subcontractors. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.

Our PlanHub family has grown and evolved over the past 10 years, and we have no intentions of slowing down. Our employees are our success, and we foster a dynamic workplace culture that attracts talent, drives engagement, increases performance, invests in employees’ career development, all while having fun doing it! So, if you have that entrepreneurial spirit, are innovative, passionate about what you do, and are driven by the need to stretch yourself to make an immediate business impact, all while learning and growing as part of a great team, join us!

We are looking for a Production Support Engineer to join our growing team.

What you’ll be doing:

Provide Technical Support to Software Users: It is up to Software Support Engineers to assist with calls from consumers who are experiencing technical issues with software products. They assist customer support teams in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.

Assist with Software Design and Development: Participate in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. They analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.

Create Technical Documents and Manuals: As Software Support Engineers encounter new software issues, document these issues and solutions to help future efforts in the design and implementation of software products. Generate technical reports focusing on customer complaints and resolutions.

What you will need to be successful:

Strong analytical, troubleshooting and problem-solving skills.
Strong communication, organizational and customer service skills.
Attention to detail.
The ability to work in teams, as well as independently.
College degree (Associates or Bachelors)
1-2 years’ experience with Java, PHP or similar
1-2 years’ experience with RDBMS and SQL
Must be authorized to work in the US
Strong desire to learn and advance coding expertise

What’s in it for you:

In addition to the opportunity to join a dynamic team that was awarded the Great Places to Work designation in 2021 and make and immediate impact as PlanHub moves to dominate the industry!

PlanHub offers:

Competitive compensation and bonus potential
An excellent benefit package, including medical, dental, vision and life insurance
401(k) plan with company match
Generous paid time off (4 weeks++)
Terrific work/life balance and flex scheduling
The ability to give back to your community through volunteer opportunities
Career growth and progression
Unlimited snacks, in office games, and lots of other cool stuff

Location – Remote in the United States or onsite in the West Palm Beach Office