eLearning and Online Help Desk Coordinator
South Florida Tech Hub
SUMMARY: eLearning and Online Help Desk Coordinator is a technical assistant who is a software specialist in Office and performs additional coordination duties associated with the daily operations of this department. Assists the eLearning Director in the administration and maintenance of all eLearning technology professional development and maintains the student and employee support tickets provided as well as the online and hybrid course approval process log. Recognized as support staff in the University organizational structure, this individual also serves as the front line of support for students, employees, and stakeholders for the department.
REQUIREMENTS: The successful candidate will have a strong sense of professionalism and an exceptional customer service attitude. Serving on the front-line support for eLearning, the applicant will be able to communicate advanced support tickets to the appropriate team member. Capable communications skills are required to interact with a wide variety of constituents and work collaboratively with PBA employees and when requested liaison with other university departments and the Director of eLearning on projects or tasks. The applicant will have strong organizational and analytical skills to maintain department “how to’s”, produce professional handouts, and coordinate professional development. The strong candidate will be proficient in Microsoft Word, Outlook, and Excel and have knowledge of a variety of software programs and course management systems. Supervisory experience is desired as the coordinator will be working with and delegating duties to student workers, as well as team members.
EDUCATION AND EXPERIENCE: A Bachelor’s degree is preferred and an Associate’s in Arts is required. At least two years in an educational technology position is preferred.