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Collections Specialist



Miami, FL, USA
Posted on Saturday, May 18, 2024

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Are you ready to make an impact?


As an Operations and Collections professional, your role is integral to managing and optimizing the collections process within an organization. This involves overseeing and coordinating activities related to debt recovery, ensuring compliance with regulations, and implementing strategies to enhance overall efficiency.

This role includes a higher degree of experience with larger/more complex customers that can be assigned to our distributors/strategic accounts.


As a Cash Collector Specialist your primary responsibility is to manage and oversee the collections process for outstanding accounts receivable. This includes analyzing customer accounts, identifying delinquent payments, and initiating collection efforts through phone calls, emails, and letters. You'll work closely with customers to resolve payment issues, negotiate payment plans, and ensure compliance with company policies and procedures. Additionally, you'll maintain accurate records of collection activities, update customer account information, and report on collection performance to management. Your role is crucial in maximizing cash flow and minimizing bad debt exposure, contributing to the financial health of the organization.


  • Develop and implement a comprehensive collections strategy aligned with organizational goals.
  • Define clear objectives for debt recovery and establish key performance Oversee the entire debt recovery process, including monitoring delinquent accounts, identifying high-risk accounts, and implementing recovery actions.
  • Collaborate with collection agents and agencies to ensure effective debt resolution.
  • Ensure collections activities comply with relevant laws, regulations, and industry standards.
  • Stay updated on changes in regulations that may impact collections practices.
  • Develop and update collections policies and procedures to reflect best practices and legal requirements.
  • Communicate and train relevant teams on policy changes.
  • Analyze collections performance using data and metrics to identify trends, areas for improvement, and successful strategies.
  • Provide regular reports to management on collections performance.
  • Implement effective communication strategies with customers in debt, providing clear information about payment options, negotiations, and potential consequences.
  • Leverage technology and software solutions to streamline collections processes and enhance efficiency.
  • Implement and manage collections systems for tracking and reporting.
  • Collaborate with cross-functional teams, including finance, legal, and customer service, to address collection challenges and streamline processes.
  • Provide training to collections staff on best practices, compliance, and effective communication strategies.
  • Foster a positive and collaborative work environment within the collections team.
  • Identify opportunities for process improvements and automation to enhance the effectiveness of collections efforts.
  • Implement changes based on lessons learned and industry best practices.
  • Manage relationships with third-party collection agencies or vendors, ensuring adherence to service level agreements and quality standards.


  • Minimum 3 years’ experience in collections execution
  • Utilizing Collection tool (GetPaid or other App)
  • Clear experience in the fundamentals of a collection process: Calls, emails, escalations, dispute management & documentation
  • Includes managing a book of business that can range from larger accounts down to medium/small size accounts and experience on strategies and processes to secure cash.
  • Comfortable with call/contact metrics + Financial & Operational metrics (Cash, AGED AR, 90+, dispute identification & resolution intervals)
  • Customer relationship skills (internal or external)
  • High energy/positive attitude


Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech!

If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.