This position achieves the financial, client service, and relationship objectives for the assigned clients. Meets specific performance goals and quality service standards. Executes designated training, promotional and business development responsibilities for assigned clients by handling in/out-bound calls, e-mails and other e-communications.

Requires knowledge of company, products, and services for clients; and, the ability to maintain a positive attitude during all communications; and, creative problem-solving and sales techniques.

What will be my duties and responsibilities in this job?

• Builds and maintains strong client relationships by providing a high level of client service, which may require non-routine responses, research and deviation from standard responses and procedures.

• Monitor performance and activity for client communities to identify underperforming communities and contacts them to assess the cause(s), offer training or assistance, or escalate the situation to sales management.

• Handles inbound and outbound calls, e-mails and other client community communications and inquiries.

• Navigates and utilizes multiple computer systems, the internet, or other relevant applications for tracking, information gathering, troubleshooting and transaction processing.

• Identify and assist in the resolution of client service and quality issues.

• Monitor and report shifts and changes that concern the industry including the introduction of new products and services, client and business partner relations, and financial stability of existing competitors and clients to support maintaining our position as a leader in the industry.

• Ensure that legal requirements and corporate policies are followed.

• Meet and maintain corporate financial and budgetary objectives to ensure revenues and profits achieve corporate objectives.

• Identifies opportunities of growth

• Continually updating contact information of our clients on all calls

What are the requirements needed for this position?

• Requires the ability to keep accurate records and perform several duties simultaneously.

• Call center or sales experience preferred.

• Demonstrate the ability to provide results with time sensitive projects.

• Must be PC literate and have experience working in a windows environment.

• Proven ability to meet goals.

• Must be able to clearly and articulately communicate over the phone.

• Demonstrable creative problem solving skills.

• Extensive knowledge of company products and services

• Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Mentors new hires. May periodically assist in orienting, training, assigning and checking the work of lower level employees.

• Applies problem solving skills to the most complex of issues. Recognizes and recommends areas needing improvement. Learns to schedule and coordinate workload

What other skills/experience would be helpful to have?

• Bilingual-speaking (Spanish/English) a plus.

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.